Finding the record that you want!
If you have any question regarding your potential purchase. From checking the required mix is present and correct, ensuring it is the right pressing to even making sure its got the cover you want, just ask us! If you are unsure as to whether an item on our stock is the tune you are after we should be able to e-mail you a short MP3 to check. Hit the link here and let us know! Enquiries@buythatrecord.com

Is my record in stock?
All records are sold on a first come, first served basis. Our new release and back catalogue pages are updated hourly to ensure they are as accurate as possible.

How do I make payment for my items?
Payment to Buy That Record is via a secure online payment system. Once you are ready to purchase your records simply select your basket and follow the on-screen prompts. Be sure to check for a padlock symbol near the bottom right of your screen. The padlock symbol means that the page is secure and safe for you to use your credit or debit card. If it is the first time to the site we will require you to open an account. This is a quick and simple process which you will only have to do the once.

How do I confirm you have received my order?
We will send you an e-mail confirmation of each order, stating the items ordered and the total cost. You should receive the e-mail within 6-24 hours of ordering (Monday-Friday). If you receive no confirmation within 36 hours, you can phone us on (+44) (0) 1865 744056 (Mon-Fri, 10am-6pm) to check the status of your order.

How long do you take to despatch an order?
Orders recieved before 3.30 will be despatched on a same day service.

I am having problems using the shopping cart - what should I do? The main reasons why customers may encounter problems using the shopping cart are that (a) customers are ordering from within a firewalled company network, or (b) ordering from a non-standard PC/Mac unit (eg a games console). In both these cases, the shopping cart may not function properly, so we recommend using a normal stand-alone PC/Mac where possible.
Another possible source of problems is that the security settings on your web browser are set at maximum, which prevents your computer communicating with our server properly. If using Internet Explorer, go to Tools > Internet Options > Security and adjust the security level slider to a medium setting. For other browsers, "Java", "JavaScript" and "Cookies" should all be enabled in the browser options.

Can you guarantee delivery on or by a particular date?
Unfortunately not - we make all efforts to despatch orders as quickly as possible, but exact delivery dates are beyond our control.

A record/CD I recently saw on the web site is no longer listed - can I still order it?
Our listings are updated hourly to show only in-stock items, so if an item goes out of stock, it will no longer appear and cannot be ordered. We try to keep records in stock so these records will often reappear on our listings a few days later (unless they are unavailable from our supplier).

If a record is not listed, can you order it in for me?
Unfortunately not. However via our 'wish list' facility under the Buy That Record banner you can request tracks that you are looking for. If we come across them in a reasonable period of recieving your request we will contact you with the details and the offer to purchase.

Do you sell second-hand records?
We do indeed sell second hand records.

How will the package be delivered?
We use first class Royal Mail in the UK; abroad, your package will usually be delivered by your national postal service.

I am ordering from a company inside the EC - can you deduct VAT from my order?
No - unfortunately we cannot offer this service.

Can I add items to an order I have already placed?
As we despatch orders as quickly as possible, unfortunately it is not possible to add to an existing order. If you require further items, you must place a new order via the shopping cart. (The extra postage cost of sending two separate orders is relatively small.)

Can I cancel an order I have already placed?
If an order has not yet been processed it is usually possible to cancel it - please call us on (+44) (0) 1865 744056 (Mon-Fri, 10am-6pm).

Please note It is not possible to use the customer services enquiry form to cancel an order.

What if my records are lost in the post?
In the case of UK orders, 10 calendar days must elapse after the despatch date before we consider the package to be missing; in the case of non-UK orders, one month must pass. After this time, please contact us via our customer services enquiry form or phone us on (+44) (0) 1865 744056 to report the missing order. Please note:

(i) Before a refund can be sent, we will require you to contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740.)

(ii) If we suspect that a customers package has been stolen in the post, we reserve the right to refuse to supply further orders.

What if my order is damaged in transit?
Please contact us via our customer services enquiry form or phone us on (+44) (0) 1865 744056 and we will issue you with a returns number and require you to return the damaged item(s), but you will be reimbursed for your return postage. Please do not return damaged items to us without contacting us first.

If I order from outside the UK, will I pay customs charges?
If you are ordering from within EU Europe, you will pay no customs charges. Most other countries allow small packages to be delivered without charge, but some charge customs duty - please contact your national customs office regarding this subject, as the customer (not Juno Records) is always liable for any such charges. However, even in these countries, it is possible to avoid customs taxes by ensuring that the value of the package is less than the local tax threshold.

What if I receive a faulty record or CD?
Please contact us via our customer services enquiry form or phone us on (+44)(0) 1865 744056 (Mon-Fri, 10am-6pm). We will issue you with a returns number and will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.

What if I do not like the records I have ordered? Can I return them?
All orders are on a "firm sale" basis and we cannot exchange items unless damaged or faulty.

I am ordering from outside the UK and have received only part of my order - why is this?
Due to UK Post Office weight limits, we sometimes split larger orders (8 items or more) into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the invoice "Parcel 1 Of 2" to show that the order has been split. If in doubt, please call our customer services line on (+44) (0) 1865 764568 (Mon-Fri, 10am-6pm).